If you encounter the "Something went wrong/" error when trying to import pictures from your iPhone to your Windows computer, here are some solutions you can try:
1. Update iTunes: Make sure you have the latest version of iTunes installed on your computer. Sometimes an outdated version of iTunes can cause image import issues.
2. Restart your iPhone and computer: Try restarting your iPhone and computer. This can help refresh the connection between the two devices.
3. Disable antivirus software: Your antivirus software may be blocking the import process. Try temporarily disabling your antivirus software and see if the problem is resolved.
4. Check your iPhone settings: Make sure your iPhone is unlocked and trust the computer you are trying to import the images to. Go to Settings – General – Reset – Reset Location & Privacy to reset these settings.
5. Use a different USB port: Try using a different USB port on your computer. Sometimes a faulty USB port can cause device connection issues.
6. Use the Photos app: Instead of importing images using File Explorer, try using the built-in Photos app on your Windows computer. Connect your iPhone to your computer and open the Photos app. Click the Import button to start the import process.
7. Use third-party software: If none of the above solutions work, you can try using third-party software like CopyTrans Photo, iMazing or AnyTrans to import your iPhone images to your Windows computer.
If none of these solutions work, you may need to contact Apple Support for help.
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