Getting started with Zoom Contact Center for administrators

Zoom Contact Center is a flexible omnichannel contact center solution integrated into the Zoom platform. Learn how a Zoom Contact Center administrator can get started by adding users, assigning skills to agents, and setting up preferences for their organization.

Presentation 00:00
Logging in and adding users 00:10
Viewing and adding roles 02:04
Creating and assigning skills 02:48
Additional sections (queues, flows, etc.) 04:09
Configuring preferences 04:31

Learn more about it here:
️ Zoom Learning Center ️ https://learning.zoom.us/
️ Getting started with Zoom Contact Center (administrators) ️ https://support.zoom.com/hc/en/article?idzm_kb&sysparm_articleKB0059527

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