Download the Support and Recovery Assistant tool: https://diagnostics.office.com
The Support and Recovery Assistant application can help you automatically diagnose/identify and resolve several issues for the following applications and services.
Office setup, Outlook for Windows, Outlook for Mac 2016, Mobile devices, Outlook on the web for business, Microsoft Dynamics CRM Online, Exchange Online, OneDrive for Business
Problems with Outlook:
Outlook becomes unresponsive, I can't send or receive emails, Outlook keeps asking for my password, shared mailboxes or shared calendars don't work, Outlook keeps saying "Trying to connect …/" or /"Disconnected/"
Office configuration problem:
I get an error when I install Office, I can't activate Office
Issues with OneDrive for Business:
I can't sync my files with OneDrive, I can't install OneDrive
Issues with other Office apps:
I can't sign in to Skype For Business, I can't receive email on my phone, I can't open or sign in to Outlook on the web, I can't install, sign in or enable Dynamics 365 for Outlook, Office 365 repair tool, Microsoft Outlook issues, troubleshooter, Outlook 2016 known issues, fix Outlook and Office 365 issues
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