Useful links and content:
Visit: https://us.shein.com/
If your Shein order does not arrive within 30 days, even if you have opted for economy shipping, your items may be lost. In this case, you are entitled to a refund of your money. Here are the steps you need to follow:
• Go to us.shein.com/ or launch the Shein app on your phone.
• Log in with your email and password.
• Go to the Orders tab and select the one that has not arrived.
• Click on tracking information. This may show that the package has arrived.
• Take a screenshot.
• Go to the Support page and start a live chat or submit a ticket. The service is available 24/7.
• Explain the situation, request a refund and attach the screenshot.
• Specify your preferred repayment method. You can choose a credit, debit or PayPal card.
• If you're chatting live with an agent, you'll receive immediate instructions, but if you've issued a ticket, check your email.
• You should receive the money within 15 business days.
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