https://passmyinterview.com/21-great-answers-to-tough-interview-questions/
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In this job interview training video, Richard McMunn teaches you how to answer the tough interview question: How would you handle a customer complaint?
COMMON GOOGLE SEARCH TERMS FOR HANDLING CUSTOMER COMPLAINTS…
1. How would you handle customer complaints?
2. How would you handle an angry customer?
3. Examples of customer complaints and solutions.
4. What are the 8 methods used to resolve a customer complaint?
3 IMPORTANT TIPS FOR ANSWERING INTERVIEW QUESTIONS HOW WILL YOU HANDLE A CUSTOMER COMPLAINT?
JOB INTERVIEW TIP #1 – Always say that you will follow company guidelines when it comes to customer complaints.
You should also say that you will remember that you are representing their company when dealing with the client.
JOB INTERVIEW TIP #2 – Use the following process when handling a customer complaint:
STEP 1. Listen to the customer.
STEP 2. Ask them questions.
STEP 3. Apologize if necessary.
STEP 4. Resolve the complaint promptly.
STEP 5. Check that they are satisfied.
JOB INTERVIEW TIP #3 – Say that you will seek to make any necessary improvements to prevent the same complaint from happening again!
OTHER USEFUL JOB INTERVIEW TIPS YOUTUBE VIDEOS BY RICHARD MCMUNN:
Customer Service Interview Questions and Answers: https://youtu.be/YY7NFNMiQN4
Mock Interview Questions: https://youtu.be/KCm6JVtoRdo
Connect with Richard McMunn on LinkedIn.com:
https://www.linkedin.com/in/richard-mcmunn-coach/
DOWNLOAD RICHARD’S 21 EXCELLENT ANSWERS TO TOUGH INTERVIEW QUESTIONS IN A PDF GUIDE BELOW:
https://passmyinterview.com/21-great-answers-to-tough-interview-questions/
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