Restart your cable modem and router to resolve connection issues

This video walks you through restarting a router connected to a cable modem. Common causes requiring this process are power outages and modem IP loss.

1. Turn off any device connected to the router, online or wireless.
2. Unplug the modem and router from power.
3. wait 20 seconds and reconnect the modem to the mains.
4. Once you see 4 solid lights on the modem, plug the router back into power.
5. Check for Internet presence with your favorite web browser after starting the wireless device.

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